project details
The 2015 User Satisfaction Survey for the Central Statistical Agency (CSA) of Ethiopia (samples taken from 5 regions including Tigray, Oromia, Amhara, SNNPR, & Addis Ababa)

Website: www.csa.gov.et



work process
Description of the project
The survey which was organized by the World Bank and CSA with main purpose of gauging the level of user’s satisfaction with available statistical outputs of NSDS I implementation. This survey is expected to serve as the baseline to measure any future improvements or changes and as the key inputs for the preparation of the second NSDS II (2015/16-2019/20). The specific objectives of this particular survey included: (a) assessing the extent to which official statistics are being used for informed decision making and informed discussion as well as debate; (b) gauging to what extent official statistics satisfy the most urgent needs of the users at the time of the survey; (c) determining how easy or difficult it is to access official statistics and their metadata; and (d) monitoring changes in supply and, quality, use and perception of official statistics.

The Problem
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The Strategy
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